Keeping Status Quo
A lot of people have been asking me, "Why do we need more 9-1-1 equpiment? Can't you make due with what you have?" I wanted to take some time and answer this question. In short, the answer is a resounding NO. But if you know me, i'll give you a better explanation:
Our radio system, which was purchased in 2003, has been on borrowed time for awhile now. This system, which houses 10 radio frequencies that our dispatchers most commonly use on a day-to-day basis, is no longer manufactured. Meaning there are no parts, no replacements when things break on it, and they do. The average lifespan of this radio is about 5 years, and we are going on to year 8 with it. (To give you tech guys an idea, we had to install Windows 2000 on our Computer-radio interface simply because it could not support a newer operating system) Our radio service technicians have to literally solder circuits back together on broken hardware to fix things. There is a huge chance that radio system could become inoperable, one console at a time, leaving us with nothing but backup radios that let us only listen to a channel at a time.
Our 9-1-1 system is in similar shape. The company which manufactured it has since been bought out, and has not supported the system for some time. While we have been fortunate enough to have located a technician from the previous company that does maintenance work on the system, it is very costly to do diagnostics on it. This system is what we utilize to locate our callers and get information such as phone numbers and subscriber numbers from land-line phones. Depending on cell phone technology it also allows us to locate callers with cellular phones. This system is already running on a backup, and was purchased in 2003 when the center opened as well.
This is not a matter of 9-1-1 trying to "make do" with what they have, it is a matter of replacing the equipment so we can "continue to do" what we do. Without functioning equipment, we can't talk to our EMT's, Firefighters, and Police Officers. We can't get help to you quickly. Without our 9-1-1 system, we can't get your information in a quick manner, we can't receive 9-1-1 phone calls. They would go to Greene County and get rolled back to us, again, delaying help to you when your family member is having a heart attack, or your house is being broken into. We need you to get and vote April 5th. 9-1-1 needs your help!
3/17/2011 08:20:17 pm
Well put Eric,
3/18/2011 03:46:45 am
Very well put together website and very informational. Nothing is more cruical to a dispatcher than updated equipment (besides days off). The frustration you must feel is heart wrenching. Good luck on getting the bill passed.
3/30/2011 12:40:18 pm
9-1-1 systems have a certain amount of necessary tools in order to serve their community. This website is a great educational tool for the public, communication is the key aspect of 9-1-1 and respect within the community is what keeps the 9-1-1 center up and running.
4/9/2023 10:00:25 am
Grreat reading your post
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